ROCHESTER, NH (June 2, 2023) – HRCU, a credit union headquartered in Rochester, NH with additional locations in Farmington, Dover, and Spaulding High School, was recently honored by MemberXP, a CX program offered by CU Solutions Group. The credit union was named one of North America’s best credit unions for its performance in two categories: new member experience and mortgage loan experience.
Annually, the Best of the Best award is given to the highest-performing credit unions that consistently provide extraordinary service, as reported by their own members. More than 300,000 surveys were completed by the membership of these credit unions in 2022, providing data on key performance indicators and specific feedback regarding financial experiences, such as opening an account or applying for a loan.
“Our focus on member service is what sets HRCU apart,” said HRCU President and CEO Brian Hughes. “We are here to help our members achieve their financial goals by delivering exceptional service. It is truly gratifying that they report great experiences specifically as new members learning about HRCU and when they secure a mortgage loan with us, which is the largest investment most people will ever make. I couldn’t be prouder of our team and their dedication to serving our members with professionalism and compassion.”
“The member experience feedback that MemberXP collects from our membership is invaluable to us, and we are honored to receive the ‘Best of the Best’ awards for the second year in a row and remain committed to maintaining our high level of service.”
About HRCU
HRCU (Holy Rosary Credit Union) is a state-chartered and federally insured community credit union serving more than 24,000 members throughout New Hampshire and York County, Maine. Established in 1962, HRCU has several branches in the NH Seacoast region with assets exceeding $400 million. HRCU prides itself on helping its members achieve their financial goals through convenient, technology-driven services and a compassionate, personalized approach.
About CU Solutions Group
CU Solutions Group is an award-winning credit union service organization that offers products and services in the areas of Martech Solutions (Technology & Marketing), HR Performance Solutions, and Consumer Rewards. The organization is home to national credit union-focused brands including Love My Credit Union Rewards, Save to Win, MemberXP, Compease and Performance Pro. The company has numerous investors comprised of credit unions, credit union leagues and credit union system organizations and maintains strategic partnerships with Intuit TurboTax®, Marquis, CU Risk Intelligence, and more. For more information, visit CUSolutionsGroup.com.
About MemberXP
MemberXP, a product of CU Solutions Group, is the pioneer and market leader in Credit Union Experience Management. The MemberXP technology platform enables credit unions to collect, manage and act on member experience data collected via digital surveys and mystery shoppers. Using the suite of experience management tools offered by MemberXP, credit unions can engage employees, reduce churn, turn detractors into promoters and create clear and potent returns on investment. Over 120 credit unions nationwide, rely on MemberXP to consistently build services members love, deepen member loyalty, develop an outstanding employee culture, and deliver on their brand promises. For more information, visit MemberXP.com.
