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The New Hampshire Retail Association has been working with the NH Attorney General's Office, the Governor's Office and the Department of Business and Economic Affairs to develop guidelines to insure that retail employees are kept safe when customers refuse to wear a mask. We've seen increasing incidents of violence in the state when aggressive customers refuse to wear a mask, and first and foremost we wanted to keep employees and customers safe.
On Friday, the Attorney General's office issued guidance on how businesses should handle these situations.
In particular, this paragraph is the most important. Retail employees are urged to call the police and not engage with the customer after the refusal. Be sure to call your local law enforcement department prior to an issue to establish a plan with them.
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